Frequently Asked Questions

  • Mail check, cash, or money order to Custom Disposal Service, Inc. 1394 Cobb Industrial Way Marietta GA 30066-6613.
  • Pay us online through your online banking center. (A payment issued from your bank online may take up to 10 business days to be delivered to us and posted to your account. Just because the money may be withdrawn from your account, it does not necessarily mean we have received the check from your bank’s check processing company. If you are past due with your balance and have issued a check to us from your bank online, please contact us and let us know the expected delivery date to help avoid and interruption in your service.)
  • Phone in a credit or debit card payment. (A $3.00 convenience fee will apply).
  • You may log into your account and pay by credit or debit card. We accept American Express, Discover, Master Card and Visa. (a $3.00 convenience fee applies per transaction)  Click here to make a payment.
  • We can also accept one time ACH payments or you may set up reoccurring ACH payments Free of charge on the portal. Please be careful to enter your correct routing and account number when making an ACH payment Click here to access the Portal.
  • Pay for eleven months up front and receive 1 month free. This is a savings of 8%. This option is only available in January of each year. Cannot be combined with any other discounts. This is not a contract and does not lock your rate in. A signed terms and agreement form must be received in our office before the free month credit is posted on the account. Please email the acknowledgement form to or mail by USPS to our address listed at the bottom right hand side of this page.
  • Click here for annual-payment-terms-and-conditions
  • If your payment is past due and your service has been paused, we must receive your payment in our office at least 2 business days before we can guarantee your service is resumed. There is a process to receiving your payment, posting it to your account, and removing you from the paused service list.” As a reminder, before there is any interruption in service we have several layers of communication in place to inform you of your balance. We send out an email when we have processed invoices. We email or mail your invoice to you. We then send an email that your balance is past due. If we do not have your email address, we call the number that you have given us on file. Our drivers then leave a notice on your cart one week prior to suspending your service. Suspension of service does not happen until at least 15 days after the due date.
  • Failure to receive an invoice does not relieve our customers of the obligation to pay their balance for services. We cannot guarantee the delivery of our invoice once we have mailed or emailed it. Our normal quarterly billing due dates are the same every quarter of every year.
    • January 31st
    • April 30th
    • July 31st
    • October 31st
  • Emailed invoices are emailed to you from: All other general communications as well as past due reminders are emailed to you from Please add both email addresses to your trusted contacts to insure they do not get delivered to you spam or junk folder.

Custom Disposal Service observes the following holidays each year and will not be working when they fall on a weekday. If Independence day (July 4th), Christmas day, or New Years’ Day falls on a Saturday or Sunday, there will be no change in your normal pick-up day.

  • Labor Day (Mon)
  • Memorial Day (Mon)
  • Independence Day
  • Thanksgiving Day (Thur)
  • Christmas Day
  • New Years Day

If your normal pick-up day falls on the actual holiday or your pick-up day is after the actual holiday during the holiday week, your pick-up day will be delayed one day. This includes all routes for the remainder of the holiday week. This includes Friday pick-ups, which means we will be by on Saturday.

Note: If your pick-up day is before the actual holiday during the holiday week, your day of service will not change. Always have your garbage out at the curb by 6:30 A.M. on your pick-up day to insure a pick-up. Our schedule may be altered from time to time due to reasons beyond our control.

Click here to download our Holiday Schedule flyer for more information

Yes – Christmas trees are picked-up on your regular pick-up day for $15.00 per tree. This charge also includes artificial trees. Please place your payment to Custom Disposal in a plastic baggie and attach it to the tree in a visible location.

Your account may be subject to a 10% Fuel recovery fee should the national average for diesel fuel exceed $3.00 per gallon. This fee will be removed immediately upon your next billing cycle when the national average for diesel fuel drops back below $3.00 per gallon.

Effective 7/1/23 we have a $1.00 per month fee that is on each account that receives their invoice or quarterly statement by mail. This fee is to cover our cost for printing, envelopes, and postage and handling. To avoid this charge or to opt out and Go Green/paperless, click here.

Currently, our Cancellation Recovery Fee (CRF) is $15.00. When customers initiate service we absorb all the costs involved to get the service rolling without charging any deposits. This includes the cost of the new roll-cart(s), and labor and fuel on delivery as well as all the admin cost with setting up new accounts. When service is terminated we also incur expenses, such as labor and fuel for travel to and from to pick up the cart(s). Then we have to refurbish the cart for use once again.

This ensures that all trash is removed properly and helps keep trash off of the street and your neighborhood beautiful. This is a Cobb Co. ordinance (found in Chapter 102 Article 2 Section 102-69-Customer’s Requirements ).

We will pick up moving boxes with no additional charge as long as they are broken down flat and placed at the curb in an organized manner. All packing paper and packing peanuts must be bagged and tied.

All yard waste must be bagged in paper biodegradable bags or bundled with twine. For individually billed customers, there is a standard  5-bag or bundle limit per pick up. Bundles must be no longer than 3ft. and no heavier than 40 lbs. Tree limbs must be under 4 inches in diameter. Rocks, dirt, trees, and concrete are not considered to be yard waste and will not be picked up on our regular truck due to possible damage to our compactors and due to your normal monthly charges. If you have any of these items listed that you need to have picked up, you must call our office and request a special pick-up or order a roll-off container. Wet and/or torn bags are subject to being left behind to be re bagged. Keep in mind that rainwater will add to the weight of the bags and leads to deterioration if not kept dry and could prevent pick-up if too heavy. We recommend keeping the bags as dry as possible by covering them with plastic or a tarp. Also, please do not put the bags out on the edge of the street where the rainwater runs that is in the path of the storm drain when rain is expected before your pick-up. *There are limits and charges for yard waste in some areas. In most cases we can take more than 5 bags as long as payment of $1.25 per bag over the limit is attached or paid for in advance of your pick-up day. If your service is paid for through your HOA, please contact your HOA or our office for the details of the service agreement as it pertains to yard waste pick up for your community.

Monthly rates are assessed based on average household waste produced along with our cost of labor to pick-up, transportation, and current disposal rates at the local facility we utilize. Our basic residential service is the pick up of normal household waste. This does not include construction or remodeling debris.

All other items above the average are subject to additional charge. Currently our maximum limit we will pick-up for your current monthly charge is 1, 95-gallon roll-cart and up to 5 additional bags or the equivalent of 5 additional bags. You can put out 5 bags of yard waste (in paper biodegradable bags) or 5, additional trash bags or a combination of each totaling a maximum of 5 bags. All bags must not exceed 40 pounds. Any items that exceed our maximum needs to be paid for in advance or at time of pick-up. You may call our office ahead of time or pay at time of pick-up. The cost is generally $1.25 for each extra bag 40 lbs. or lighter. We will not pick-up building materials, remodeling material or wet paint on our compactor trucks. Please see our Bulk/Junk removal page to schedule a special pick-up on all items that are not considered normal household waste.

It is illegal for us to pick up and dispose of any hazardous waste such as: gasoline, oil, antifreeze, car batteries, liquid paint, acids, etc. However, paint can be picked up if it is in a solid state. This can be achieved by mixing an equal part of cat litter with the paint and allowed to harden for a few days. Once the paint has hardened, we can pick it up. Please leave the lid off each can of solid paint and place it on the ground next to your trash can. There is a limit on the number of paint containers we will take per pick up. We will only take a maximum of 2, 5-gallon buckets per service day or up to 5, 1-gallon cans per service day, or up to 10, 1-quart cans per service day.

Any liquids that are discarded for us to pick-up, have a good chance of leaking onto the roadway in front of your and/or your neighbor’s homes. Our trucks are not 100% leak proof for liquids. Absolutely no paint or Oil should ever be placed in your container for pick-up. It is illegal and could result in a fine from the EPA or the Disposal service we deliver to.

If you are looking for a quick and easy way to give or if you are concerned that unscrupulous people will steal the gift attached to your cart, we now have a solution for you, to give to your crew. If you do not have Venmo or Cash app, you will need to download the free app first. Once you have the app, you are in business. On Venmo you can find us at @thankyoucds . If Venmo asks for the last 4 digits of the number associated with our account, use 9331.On Cash App you can find us at $thankyoucds . Please include your address and a thank you message to your crew. We will be sure that they receive your generous gift and a copy of your message. On behalf of our hard working team members, thank you for allowing us the pleasure of serving you and for your kind gift.

This info is posted here only for those that already were planning to give. There is no intention to make anyone feel obligated or pressured to give a gift.

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